Terms of Service

1. Acceptance of Terms

By accessing or using the Aiva platform at getaiva.xyz and the Aiva Clone Studio at studio.getaiva.xyz (collectively, the “Platform”), operated by Aiva AI, Inc., a Delaware corporation (“Aiva”, “we”, “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Platform.

2. Description of Service

Aiva is a platform that enables individuals (“Contributors”) to create AI-powered digital clones of themselves. These clones are trained on knowledge, expertise, and communication style provided by the Contributor and can be interacted with by authorised users (“Users”). The Platform includes tools for content ingestion, voice cloning, knowledge interviews, and AI-driven conversations.

3. Eligibility

You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Contributor Content

5.1 Ownership

You retain ownership of all content you provide to the Platform, including documents, text, URLs, voice recordings, and interview responses (“Contributor Content”). By submitting Contributor Content, you grant Aiva a non-exclusive, worldwide licence to use, process, and store this content for the purpose of creating and operating your AI clone.

Except as strictly necessary to operate the Service, Aiva does not use Contributor Content to train foundation models, and does not share Contributor Content across accounts or clones.

5.2 Responsibility

You are solely responsible for the content you provide. You represent and warrant that you have the right to submit such content and that it does not infringe any third-party intellectual property rights. You must not submit confidential or proprietary information belonging to any organisation without proper authorisation.

5.3 Removal

You may request deletion of your Contributor Content at any time. Upon account deletion, all associated content, clone data, and voice recordings will be removed within 30 days.

6. AI Clones

6.1 Nature of Clones

AI clones are artificial intelligence systems trained on Contributor-supplied content. They are not the actual Contributor and may produce responses that are inaccurate, incomplete, fabricated, outdated, or materially inconsistent with the Contributor’s actual views. AI systems are known to hallucinate: they may invent specific facts, statistics, quotes, anecdotes, citations, prior employment, named clients, or events that did not occur. Clone outputs must not be relied upon as a substitute for direct professional advice or for the Contributor’s personal judgement.

6.2 Not Professional Advice

Responses generated by AI clones do not constitute professional, legal, medical, financial, tax, regulatory, or any other specialist advice, regardless of the Contributor’s real-world credentials. Users must consult appropriately licensed professionalsbefore acting on any clone-generated content for any material decision. Aiva does not endorse, verify, or guarantee the accuracy of any clone-generated content. Acting on clone output is entirely at the User’s own risk.

6.3 Higher-Stakes Domains

Where a clone discusses legal, medical, financial, mental-health, safety-critical, or regulated subject matter, the User acknowledges and agrees that the response is for informational and educational purposes only, is not a recommendation, does not establish a professional relationship of any kind (including but not limited to attorney-client, doctor-patient, or fiduciary relationships), and must be independently verified by a licensed practitioner before any action is taken.

6.4 Verification Obligation

Users are solely responsible for independently verifying any factual claim, statistic, name, organisation, quote, or other specific detail produced by a clone before relying on, sharing, republishing, or acting on it. Aiva accepts no liability for any loss, damage, or harm arising from a User’s failure to verify clone output.

7. Connected Accounts

The Platform may allow you to connect third-party accounts (such as LinkedIn or X/Twitter) via OAuth to import your publicly available content. You authorise Aiva to access and retrieve this content within the scopes you approve. You may disconnect these accounts at any time, which will stop further data synchronisation.

8. Acceptable Use & Content Standards

8.1 Prohibited conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws
• Create clones of individuals without their explicit consent
• Submit content that is defamatory, obscene, fraudulent, or harmful
• Create or operate clones that produce sexually explicit, adult (NSFW), hateful, harassing, or violence-promoting content
• Attempt to access other users’ accounts or data without authorisation
• Interfere with or disrupt the Platform’s infrastructure or services
• Use automated tools to scrape, crawl, or extract data from the Platform
• Misrepresent an AI clone as a real person in contexts where this could cause harm

8.2 Marketplace listing eligibility

Building a clone and using it in your own tools is broadly open. Listing a clone on the public Aiva marketplace is a separate privilege, subject to eligibility criteria, review, and Aiva’s sole discretion. Aiva may decline, suspend, or remove any listing at any time, including, without limitation, clones involving adult or sexually explicit material, illegal activity, hate or harassment, impersonation, deception, or any content that in Aiva’s judgement creates legal, safety, brand, or reputational risk. The ability to build or privately use a clone does not guarantee it will be eligible for the marketplace. Eligibility criteria may change as the marketplace and applicable law evolve.

9. Intellectual Property

The Platform, including its design, code, features, and branding, is owned by Aiva and is protected by intellectual property laws. Nothing in these Terms grants you any right to use Aiva’s trademarks, logos, or branding without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Aiva, its officers, directors, employees, stakeholders, and Contributors (with respect to clone outputs only) shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of, or inability to use, the Platform;
• Reliance on, or any decision made on the basis of, AI clone output, including but not limited to financial loss, lost profits, lost business opportunities, regulatory penalties, professional-malpractice exposure, reputational harm, or personal injury;
• Hallucinated, fabricated, inaccurate, or outdated information generated by a clone;
• Any defamatory, infringing, or otherwise unlawful content generated by a clone in response to a User prompt;
• Loss of data, revenue, business opportunities, or goodwill;
• Unauthorised access to, alteration of, or destruction of your transmissions or data.

The Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, or uninterrupted operation. We do not warrant that the Platform or any clone output will be uninterrupted, error-free, complete, accurate, secure, or fit for any particular use.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions our liability is limited to the maximum extent permitted by law. Where liability cannot be excluded entirely, our aggregate liability to you for all claims arising from or related to the Platform shall not exceed the greater of (a) the fees you have paid to Aiva in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Aiva, its officers, directors, employees, and agents from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Platform;
• Your Contributor Content, including any claim that it infringes or misappropriates the intellectual-property, privacy, publicity, or other rights of any third party;
• Your reliance on, sharing of, republication of, or commercial use of clone output;
• Your violation of these Terms or any applicable law;
• Any representation or warranty you have made under these Terms being false or misleading.

We will provide you with prompt written notice of any claim subject to this indemnification.

12. Creator Reputation & Hallucination Protection

Aiva uses commercially reasonable measures to reduce the risk that a clone fabricates specific facts, quotes, or anecdotes attributed to its Contributor (the “Truthfulness Rules” embedded in our compile pipeline and moderation layer). These are mitigations, not guarantees: AI systems may still hallucinate.

Aiva’s undertakings to Contributors: Where a clone produces output that is materially fabricated and identifiably attributable to the Contributor in a way that causes the Contributor reputational harm, Aiva will (i) act promptly on a takedown request (target: 7 business days), (ii) where the harm was caused by Aiva’s gross negligence or wilful misconduct, indemnify the Contributor against direct losses subject to the liability cap in §10. Aiva will not indemnify Contributors for harm arising from User misuse, third-party republication, the Contributor’s own misrepresentations, or content the Contributor did not have the right to submit.

Contributor undertakings to Aiva: Contributors warrant that all Contributor Content is theirs to submit and does not infringe any third-party rights. Contributors will indemnify Aiva for any claim arising from Contributor Content the Contributor did not have the right to submit (e.g. confidential employer material, third-party copyrighted works, personal data of others without consent).

Takedown: Contributors may request that their clone be disabled or removed from public surfaces at any time by emailing hello@getaiva.xyz. Public-facing surfaces are taken down within 7 business days of a verified request; underlying data is deleted within 30 days per §5.3.

13. Export Pricing & Promotional Windows

From time to time, Aiva may make the paid clone-export bundle available to Contributors at no cost during a defined promotional window (a “Launch Window” or similar time-limited promotion). Promotional access is a benefit of the specific window only and does not create any perpetual or recurring entitlement to free export. The standard export fee (currently US$499.99 per clone, capped at three downloads per purchase) applies to all Contributors, including those who received free access during a previous promotional window, once the window closes.

Current export pricing is always displayed in Aiva Clone Studio at the time of export. Aiva may modify export pricing or the terms of any promotional window from time to time on reasonable notice. Acknowledgements you provide at the start of a promotional window (capturing the wording you accepted and the window’s closing date) constitute your acceptance of these pricing terms.

14. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will cease immediately. Sections relating to intellectual property, limitation of liability, indemnification, and creator reputation protection survive termination.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the “Last updated” date above and, where appropriate, by email. Your continued use of the Platform after changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Aiva operates, without regard to conflict of law principles.

17. Contact Us

If you have questions about these Terms, please contact us at:

hello@getaiva.xyz